Hi! I design intuitive and inclusive products and services, both online and offline, hoping to make the world a better place.
Claudio Lintunen
UX/UI & Service Designer
🎉 Junction 2024 Sitra Challenge Winner: Encouraging Digital Democracy
🎉 Junction 2024 Sitra Challenge Winner: Encouraging Digital Democracy
Empowering Foreign Nurses: Redesigning Employee Experiences in an EU-Funded Initiative
Empowering Foreign Nurses: Redesigning Employee Experiences in an EU-Funded Initiative
Designing Beyond Sight: Equipping Designers to Mind Invisible Disabilities
Designing Beyond Sight: Equipping Designers to Mind Invisible Disabilities
Bridging Intergroup Gaps: Prompting Unexpected, Unbiased Encounters
Bridging Intergroup Gaps: Prompting Unexpected, Unbiased Encounters
Cheers to a Better UX: Giving Finland’s Largest Craft Beer Festival’s Website a Fresh New Look
Cheers to a Better UX: Giving Finland’s Largest Craft Beer Festival’s Website a Fresh New Look
Elevating your digital services' user experiences, turning visitors into loyal customers.
Service Design
Transforming customer journeys systemically and holistically to solve complex issues.
Inclusivity
Services should be accessible to everyone. I specialize in making experiences brain-friendly.
Who am I?
I’m passionate about human-centered design for both digital and physical services. My mission is to simplify services, promote inclusivity, and support sustainability. If you have a project in mind, let’s connect!
I’m driven to create societal change through design, whether it’s enhancing everyday life or supporting underserved communities globally. I embrace new challenges and thrive on learning and collaborating with professionals and those directly impacted by the issues. By focusing on the right challenges, we can develop effective and meaningful solutions.
Understanding human behavior is key to addressing societal challenges. Thus I specialize in understanding behavioral psychology to design solutions that encourage sustainable behavior. I also believe accessibility is essential to any service—not just a legal requirement. By combining my knowledge of psychology to accessibility, I tackle cognitive accessibility an often overlooked area – ensuring services are brain-friendly for everyone, including those with cognitive conditions.
Services
Service Design
Smoothen your customer journeys!
With human-centric Service Design, I holistically design optimal service experiences together with your customers, employees and stakeholders. My approach is data-driven, empathetical, and inclusive to potential customer segments often forgotten about.
I will help you build an understanding of your customers and their needs, and align them with your business goals, in order to design solutions that serve the clientele and your growth. Let’s talk more about we could uplevel your services!
UX Design
Engage your users!
Guided by user-centric design principles, I craft intuitive interfaces that enhance usability, accessibility, engagement, and conversion rates. I ensure that your digital products meet the EEA requirements, avoiding possible fines, and are usable by everyone. The more (users), the merrier.
Through close collaboration with the users and stakeholders, I will design solutions that elevate the User Experience and drive revenue. Let’s up your UX game!
More services
UI Design
Intuitive flows are nothing without a stellar User Interface to make them come alive. I will design pleasant UIs that match your brand, drive retention, meet the latest accessibility requirements, and don’t hurt the customer’s eyes. For all your UI Design needs, get in touch!
Inclusive design
A fifth of our population relies on accessible interfaces. Everyone benefits from it. Just like a flight of stairs would turn back a wheelchair user, inaccessible environments service can block potential customers from using your service.
We don’t want that, do we?
In addition to the WCAG and EAA requirements, I will also help make your services brain-friendly to reduce users’ cognitive load. Less thinking, more doing!
Please the eyes of the users and the law, maximize potential clients, and do the right thing – let’s make your services accessible!
Accessibility audits
Not quite sure how bad is your service’s accessibility? Worry not, hence I am here to help.
I conduct accessibility audits using a combination of automated testing tools, checklists (e.g. latest WCAG), my vast knowledge on the subject, and ethical in-depth user research with a variety of impacted humanbeings. You will receive a report detailing what sucks for your in-house team – or me – to fix.
Get your evaluation today and leave a message!
Usability Testing
Testing your product or service only with your colleagues and best friend’s mom is a bad idea. You need feedback from real users get real, unfiltered feedback. I will filter all the cursing, ask insightful questions and read between the lines, so that you will receive only an easy-to-read report, that is gentle on your emotions, of where the issues lie.
Either get a quick expert assessment with heuristic evaluation and a report detailing any found usability issues, or the full package with real (ethical) human-experiments we call user testing.
Whatever your usability testing needs, contact me!